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Discussion with BSO Split from how are you currently feeling

Started by Quattro Bajeena, February 10, 2014, 05:55:06 AM

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Quattro Bajeena

Quote from: Swan Dive
Quote from: BSOSituations are almost never beyond repair, and almost never unable to be improved.



This mind set is what will save the forums I think.  Hopefully both "sides" accept this fact.

however the fix is nothing short but a retooling of the forum staff



so unless that happens do not think this situation is fixable, because the only other alternative is giving into dina's hugbox mentality and by doing that you give the wrong message that that kind of behaviour is OK

56008

Quote from: Swan Dive
Quote from: BSOSituations are almost never beyond repair, and almost never unable to be improved.



This mind set is what will save the forums I think.  Hopefully both "sides" accept this fact.



The thing is, at least with me, is that I do accept this fact.  However unless things do change with the moderation team and how they conduct themselves on the forums, the "negative" attitudes we see from the community will not stop I'm afraid.



By the way, hi guys!!






icannotdomyjob

@BSO

http://mightyno9universe.com/viewtopic.php?f=9&t=574&start=40#p5108

Quote from: BSONot sure why you assume it's not sanctified, particularly since it was given full approval to be changed to @comcept, the same one being used for their other e-mail for the game.
My apologies. It was an observation, since the domain was registered after the fact. But no matter.



Quote from: BSOProper policy inevitably brings proper moderation, that doesn't mean that adjustment is instantaneous though.
Go on.
Spoiler
Everyone knows this axiom. It still didn't stop Damo from deleting posts with his emotions, Pontata from mod editing "Dissent," and Dina from issuing Char's and Mighty No. 56008 ban. I guess it will take them a couple more years to get acquainted with proper moderation etiquette. I wonder if by then the game will even be done. Who knows. Let's get back meat of this dilemma



Quote from: BSOOf course it won't help people that are inclined to see problem with everything that is done however.
I hope you don't group me in that regard. All I see the clear Bias, and the utter disregard to listen. That implies not MOD EDIT every post that goes against their personal views without landing any infraction against the guidelines. But we await the evidence of both Char and Mighty No. 56008 "justified" bans.



Quote from: BSOThere are some people who will not be satisfied no matter what changes are made or what is done, I've known this for years.
Those are the miniscule few, the %0.0001. I am one of those persons that want to see the change I've been promised for the past 65 days. With the most recent occurrences, I see no changes. If this was an accident free calendar, we are back to 3 days since an accident occurred. But let's move on the discussion.



Quote from: BSOI'd like to hope there are still a number of people here that will be able to see that improvement is being made and that it's worth accepting that. It would be appreciated if what little optimism I have for that wouldn't be killed by everyone. If it is though, oh well.
I am. I commend you for your free labour and new moderation "improvements." There lots of things to still fix. Here are all of them:

Spoiler
Quote from: Mighty No. 335 kliqIMBREPOST AND BUMPING! COMPRHENSIVE LIST OF MISSING FORUM FEATURES THAT NEED TO BE IMPLEMENTED POSTHASTE:



1) PM system

2) Editing topic posts

3) Spell check integrated into quick-post

4) Post history for every user

5) A user control panel that consists of more than just my avatar and my website.

6) Quit getting redirected to UCP upon login

7) Showing most recent poster as well as topic creator in thread view.

8) Signatures

9) Ignore feature

10) Friends/Favorites feature

11) Watched topics list

12) Fix the cookie issue with the www urls and non-www urls

13) Report message/user for mods

14) User titles for mods/admins/etc or a distinguishing feature like Hendra suggested

15) Stickied threads

16) Quote function

17) Video and image embedding that isn't garbage

18) Poll function (w/ percentages shown both on forums and on official polls)

19) Thumbs up / +1 feature for posts

20) SSL for the url

21) Visible edits both for users and mods. AKA: preserve original post and show edit.

22) MORE FORUMS!!!

23) Remove the Japanese from the English section of the website.

24) Place page navigation at the top of the thread.

25) Fix issue with the redirect after posting a reply going to the previous page instead of the last comment.

26) Fix issue with linking to a specific comment. Right now you have to link to the reply for it to actually work properly.

27) Get legitimate mobile site. Posting on mobile version requires html to be posted to format correctly.

28) Implement a comment / reply limit per page. Currently there's a comment limit, but not a reply limit. This makes pages, like in the AMA, way too large.

29) Fix issue where editing posts sets them as the newest post. I'm currently abusing this for this topic, but it's an issue that needs to be fixed.

30) Spoiler tags.



Quote from: BSOMy job is moderation, and of course I'm going to discuss that. Anything unrelated to moderation isn't officially my business though, and anything that I might say about it should be taken as the opinion of someone who is only a normal backer.
Ok, then moderate the request of Quattro to have his full explanations with evidence sent via email. Also moderate that removal of post are not done, until merging and moving tools for posts are implemented on the website, until then. Every time you delete a post the world knows you rather remove relevant and important information, when a simple MOD EDIT would have being best. I will do my best to hope you did not remove the posts in the "Questions and Ideas. Polls, Surveys, and Contests" thread.



Quote from: BSOServices have been met, as people were told they'd have access, not that they'd keep it no matter what. Paying someone doesn't give you the right to do whatever you want. I know this fact all too well, and have for a long time.
Yeah, like all people that still have not had their Mighty no., forums access, the surveys, polls and contests not done in a few weeks and closed/filtered interaction with the staff. I hope those are the services you are NOT talking about that "have been met." People paid for a Kickstarter with developer feedback inclusion into the project. I hope Inafune was joking when he said he wanted Backer's input, and that he felt every single one of them as publishers. But that is not your concern. Your concern is proper moderation. So I hope you will comply with your obligation to email Quattro for his citations and infractions. I hope it does not take another 3 weeks for just summaries.



Quote from: BSOMy goal is the same thing it was when I backed the project, to get a great game.
Same here. But I hope that by banning those that voice their concerns does not detract from the game's input to be biased in anyway.



Quote from: BSOPart of that is getting our input, but unfortunately the forums hit a snag and the situation got progressively worse.
Don't blame software for the incompetency of both the CM, and the people responsible for comcept's PR. Even I have done an ephemeral twitter account to get the feedback of investors, and made the changes necessary for a merger in the 18 minutes that I had. It's been 75 days and we still have sorry excuse of a website. By now I would have made 5 polls, 3 surveys, and be on the 3rd contest. But you know comcept's PR, they can't do anything in risk of a "leak".



Whatever, onto you.



Quote from: BSOMy contribution to helping was to try and provide my input as to the best way to set up their moderation policies and their rules. When I was given the chance to help more directly, I took it up when I also saw that they were willing to make those changes that were being suggested. Unlike some people, I'm not under the impression that the only thing to do now is to try and damage the project as much as possible.
I commend you for it. I hate the fact you have to do it for free, and only the recompense of praise. But good thing I am not one of those people that want to damage everything. I want this Kickstarter project to succeed, and it has only failed for the past 75 days. If you can, ask Dina to make a streamed AMA with comcept's PR, live. They can use twitch or skype to set it up. They did on the KS deadline. I am sure they can take an hour of their time to answer ALL the questions. I've done it on multiple companies. All it takes is a fast reading, and answers. Heck, I still forget I do it on IRC on other projects, live, on the fly.



But that's none of your concern, let's get on with the moderation issues, which pertains your position:



? Are you willing defend and diffuse the voices of people that paid for a service from a company that outright denied them of their voice and desire for refunds?





? Are you willing to be part of the hand that helped a company deny and lie about rendering services unmet?





As a moderator, you are the face of justice when guidelines are not followed. If you are asked to delete or MOD EDIT a post that has a clear agenda, with no infractions committed, will you do it?



We are asking about your integrity here as a moderator. Are you willing to let them slide their personal agenda on backers when you know what they are doing is clearly incorrect?



If you cannot answer that, you are being apathetic. Apathy is not a requirement for a managerial position as the one you've volunteered. Apathy is actually grounds for termination at ANY company that runs a Business. If you, cannot comply with the responsibilities placed on you, without giving even an ounce of care, to the injustice being committed, you might as well give you position to someone else who cares about EVERYONE's voice, which includes detractors.



My suggestion right now is to urge the people responsible for the two most recent bans, and email them of their infractions and evidence.



Optionally, you can keep urging them to fix all the most important issues with the website, and for the love all that is good: don't delete posts UNTIL the merging and moving tools have been installed. Until that time, MOD EDIT, and move on. Leave signed records of why the post was edited, the date and and person responsible for the edit, and get the evidence.



Everyone one of the moderators needs to own up to every thing they do. If a mistake is done, apologize, document, and self strike a warning. Be responsible for yourselves and those you serve.



If you cannot commit to be accountable for your actions, how will the community even begin to re-trust moderators that are not accounted for their behaviors.



Everything revolves around gaining trust. To gain that trust, you must account for each deed you commit. Call out when infractions are committed, including biased bans and edits from moderators. You need to commit every action from this day own as if your life depended on it. If not, you are showing you care more about the game than the backers you are supposed to serve. Recall, moderation is about setting order everyone clamors for. Not abuse of the tools you have been given.



Now if you could be so kind as to tell us your course of action, we greatly appreciate it. The world is watching. And all of the chosen moderators should have been EXTREMELY ILL prepared to handle 71,493 users with multiple backgrounds and request. Every time that I see Dina invite people that have little to no experience in handling masses, I tear. Both she and comcept should have known to at the least hire a PR company that knows how to handle 71,493 users. I know the last 3 companies I worked for, we been able to, in the millions range, because we were trained and ready.



If from now own you will promise to do your very best, then I will forgive your apathy today. But if you will just go on your merry way and ignore this request, you seriously do not have what it takes to be a mod that works for FREE at comcept.



If it is that case, suggest Dina to find someone else more capable, like Greg Moore (Gregaman).







@NotSpiderBread

http://mightyno9universe.com/viewtopic.php?f=9&t=574&start=40#p5113

Quote from: NotSpiderBreadIs it just me or are people completely disregarding the points he did make and labeling it as him "avoiding"  them altogether?
Not I. But like you've probably read above, this is about the his apathy to the situation as a moderator serving 71,493 users. If he can not take his position seriously, no one should take him seriously.



Quote from: NotSpiderBreadPeople are acting like he's actively contributing to some conspiracy to quiet all of the "dissenters" rather than trying to get their voices heard.
Well, just look at what was done right now. Both Quattro and Mighty No. 56008 were just banned. Quattro only got 2 warnings, one with maybe incorrect, and Mighty No. 56008 is left bull reasons for his ban. BSO at the least came here and address Quattro and what he will do. But the rest of them, they care more about their fingers than those who paid quite handsomely to voice their concerns, to be banned. But I can move on. He just needs to start caring about the users he volunteered to serve for.



Quote from: NotSpiderBreadRefunds don't concern him, he's not an employee of DDM.



He's not an employee of Comcept, he can't get Dina fired anymore than she can get Inafune fired.



He's also an unpaid forum mod that participates and mods in his free time. He even said he took the position to try and promote some change. I've seen the change (I'm looking at you emails about the posts that lead to people's bans). Had it not been for him, we probably wouldn't have gotten those.
100% agreed. I just hope Dina's decisions were the correct ones, for a 71,493 users in a website with a project in the works. Can he take the injustice and make order, only his actions will tell!



Quote from: NotSpiderBreadHe's also responded to basically all of the emails I've sent to the modgmail personally. And when I say emails, I mean fucking novels. I have half of an encyclopedia set in my sent folder to the mod-gmail.
HA, and everyone else responded with the mask of others, instead of account as themselves. In my experience, ALL MY EMAILS have been ignored. I dunno if it is that they have my email account on the spam list, but each has been rightfully ignored. But let me continue.



Quote from: NotSpiderBreadHe can't control the way Pon or Damo moderates, mostly because he's not them, unless he has a giant case of multiple personality disorder and blacks out when he decides to post as them with no recollection of doing so. I doubt that's the case.
But he can call them out on their bull. And better yet not oblige to their unjust demands. Every single one of them needs to sign, maybe even with a GPG key, every deed they do, every email they sent, and account for each of their decisions and actions. BSO is doing a wonderful job of it, but they can do the final push to fingerprint everything. Here is my favorite application for it:

http://gnupg.org/


Quote from: NotSpiderBreadWhat he can do is see the errors of the other members moderation habits and address them privately to try and change how they approach people publicly, which he said he's doing.. Why on earth would he put other mods on blast on the forums for being fuck ups or not defend the company of the forum he mods for?  I'm sure that wouldn't bode well for his "employment".
Privately is fine when the issue is private. When it is a public matter, then it should be address public. Damo's mishaps in the "[Questions and Ideas] Polls, Surveys, and Contests" thread was a public matter, which unfortunately BSO was forced to address. But to repeat removal of post when a MOD EDIT was the proper course of action then ban Mighty No. 56008 and not send a warning email before hand, was just utter self-image damage control. I have also not forgetting the bias he also displayed in the "Biggest Fandom-splitting/Franchise-killing games?" thread.



What I would done, is save all the posts, tell Damo to calm down, and move on to something else, and tell everyone that what was done was a mistake. Then go onto tell Damo to make an apology letter, with his future course of action when something similar happens. IoW: repent.



What BSO can do now is almost the same: ask him to write an apology letter, create the "official moderator feedback and complaints" thread, and state that you talked with Damo about it. "The rest is off his hands."



Quote from: NotSpiderBreadHe can't change the past, nor take back the bans that have already happened, nor can he make every. single. goddamn. change. everyone. fucking. demands. immediately.
He can start making everyone make and use their own GPG key, make the official moderation-discussion thread, and and start account for his own deeds. Everything that does not have his signature, we know BSO is irresponsible for.



Quote from: NotSpiderBreadYea it fucking sucks that DDM told us to fuck off with refunds, yea it sucks we were banned for stupid shit, yes it sucks that Dina surrounded herself more-or-less with "yes men", but the kicker to all of this is that it wasn't BSO's fault nor doing and just because he's associated with them doesn't make him apart of the problem. Jesus christ.
Like I said above, but will repeat so that others do not have to look up: It's not about what he cannot do, but what he CAN do. And ignoring their malice helps no one. All I ask is that he owns up for everything he does, start accounting everyone for their actions, and care for the position he VOLUNTEERED for. If he can't, request that his position be given to someone with the experience and desire take it. Heatman actions as of his appointment, have been inflammatory. The past experience is nothing if the present is all about angering people.



BSO is clean of Heatman's shenanigans. The others need to own up to their actions.



Quote from: NotSpiderBreadinb4 I'm called a BSO whiteknight. You guys are starting to get a bit ridiculous.



/end rant
Never, lol. I label things AS evidence present itself. You have only been neutral about everything, and giving more than plentiful chances for the moderating staff to improve. We both hope they can, from this day on.
Spoiler
Also, labeling sometimes is a stupid thing to do, since people change all the time. That the one weird part about humans, they name things that change on the next wave. They should just describe action, like most sentences in languages depend on verbs to even be a sentence. The one required here is: Listen!

56008

Quote from: TrueMightyNo9fan
Quote from: NotSpiderBreadPeople are acting like he's actively contributing to some conspiracy to quiet all of the "dissenters" rather than trying to get their voices heard.
Well, just look at what was done right now. Both Quattro and Mighty No. 56008 were just banned. Quattro only got 2 warnings, one with maybe incorrect, and Mighty No. 56008 is left in the cold with no email. BSO at the least came here and address Quattro and what he will do. But the rest of them, they care more about their fingers than those who paid quite handsomely to voice their concerns, to be banned. But I can move on. He just needs to start caring about the users he volunteered to serve for.



Whoa whoa, gonna have to stop you there for a second.



I'm not quite sure how people got the idea that I didn't get an email regarding my ban, but I did.  It wasn't the greatest, but I got one.  It's already 2:20am so I'm not really in the mood to share ALL the details regarding it but I will say this:



At least with one of the warnings (or was it "strike"?), I was not able to get full details on why it was counted towards me simply because they did not record and file the incident properly.



There was also the warning I got for answering the bait from Heat Man and imitating SIMSteven, which I don't think neither SIMSteven or Heat Man got any warnings for it (which kinda proved my point of the unfair moderation of the board)



And I also pointed out that some of my infractions were actually strikes, not warnings.  As you may or may not know in the prior Expanded Forum Guidelines, strikes and warnings were 2 separate infractions and mods were not meant to combine them to make the total "3 strike" count.  So meaning you had to get 3 strikes to get banned, not 2 strikes and a warning.  Having multiple warnings can also lead to bans...but it was never clear how many.  At any rate, they would later scrap the "strike" category, probably because I pointed out how confusing it was, and everything just became warnings.  HOWEVER, they did fail to mention that any strikes we accumulated would become warnings and thus would count towards my "3 strike" count...er, "3 warning" count.

icannotdomyjob

#64
@BSO

http://mightyno9universe.com/viewtopic.php?f=9&t=574&start=50#p5118

Quote from: BSOI can say something on the refunds if people would like, keeping in mind though that again this is only my personal view, and not even remotely official in any way.
Do please. I would like to see your perspective in on this regard.



Quote from: BSOI don't fully agree with every reason that people have had with wanting to pull out. The situation had a rough start and is still working on getting itself straightened out, but I still feel like wanting to abandon ship the second she got the job was premature.
It shouldn't stop comcept from issue the miniscule amount of refunds requested. Others have posted about this before: It really doesn't matter the reason for a refund request, at 4 Million, they can issue all the refunds they want and still have left over for the game. It is just a common Business practice to refund money just because they have the receipt. In the case of Kickstarter, it should have been done the moment they requested. Recall Kickstarter is a platform to get creators and people involved in creating a project, not crowd-fund capital for an IP that will not involve their backers. For that, there's Indiegogo. comcept has failed to involve their users with the project. Their last activity was the Call contest. That was 55 days ago. Where is the next contest. Where is the last Feedback? Oh wait, that was Alpha Rom 2. Did they take any input since then? Well the last podcast told me they heard and liked the combinations attack thing. What about everything on the ideas list? Imaeda was not clear of those other suggestions. But we hope they read, since their translator filters nothing.



Quote from: BSOSituations are almost never beyond repair, and almost never unable to be improved.
Depends the situation. A military operation risking peoples' lifes, that has no repair if it fails. Comcept's PR disaster? Sure, as long as they start opening up to the backers. So far, no real official signed or live stream from comcept has come up and said: "Yes, we approve of Dina's Positions and ALL her continued actions as biased as they are. We really only wanted to create the game, not the community or your feedback, except maybe your combinations attack since that is so new, it never happened in Megaman Zero."



Quote from: BSOKickstarter is a strange element that's between purchasing a product and putting in an investment, and I can understand why given what was going on, they might not have been so inclined to hand out refunds to everyone that was asking.
No, it is not. Kickstarter is about crowd-funding for a project. One that involves the creator and the backers. It's on their site:

https://www.kickstarter.com/start



If comcept did not understand what Kickstarter was all about, then they were ill prepared to handle one.
Spoiler
I can place an analogy here, but you are competent enough to understand where I was going with this.



Quote from: BSOThat being said, I think it's unfortunate that people weren't able to get what they wanted, particularly the ones that had more serious reasons (needing money for bills). I'd like it if people could keep the hope that the end result will still be what they want, but I can't fault them for being cautious about that. This is the situation we're in though, and the best that I can do for the people that are still here is to fix what I can. I want this to work, and I want people to feel like it's working. I was depressed enough when Legends and Universe got canned, I don't want to see this go south too. Call me delusional if you'd like, it seems like anyone that's still trying to be a Mega Man fan and hope we'll get something from Capcom at this point probably is at least a little bit.
Then do me the favors I posted earlier:



Email, or request of the banner to, Quattro and Mighty No. 56008 of their infractions with evidence.

Create your own GPG key to sign every edit you do, and cite the reasons for edits.

Do not delete posts, just MOD EDIT them.
Spoiler
There really is no reason to delete anything, unless it is malware. Even for spam, MOD EDIT the posts, and cite the rule spam is not allowed, into one MOD EDIT post.

State what you will do from now on to actually help resolve these issues, esp. clear up your credibility
Spoiler
Apathy hopes no man



Optional:

Create the "Official Moderation Issues and Discussion." Thread

Ask Damo to write an apology letter

Keep urging Dina & staff to finish all the website issues.



Quote from: BSOThe biggest challenge with moderation right now, aside from a lack of tools, is experience. Aside from Heat Man, I have the most experience with doing moderation work. Heat Man however is generally pretty busy, and when he's not it's during times when the forums aren't really active. Heat Man is also used to owning his own site too, so that's a bit of a change for him I'm sure as he doesn't get to run things however he'd like. Joseph and alraz are good guys, but alraz is pretty busy and more technically inclined, and this is new for Joseph. Pontata, as much as I know some people haven't liked everything that she's done, is a nice person.
Ah, so you do see that Dina's decisions have been poor. I can only hope the initial emails stated all the requirements and consequences of not upholding them entail. If they were just blanket "Hey do you want to be a mod?" Then we both see the problem here: she has a bad intuition to hire moderators that are not only prepared to properly moderate 71,493 users, but that they CAN on their spare time. Heck, in her position, I would have asked, even cut my wage, to pay moderators to handle the extensive task that is 71,493 users.



But well, with what we have now, let get to work on the things I mentioned above. Once we get that started, then we can nudge comcept to gives an hour each day to say "Hello Everybody!" I mean, they never sleep. They can at the least hire 5 CM's with equal power to do all your work, unbiased and well done.



But whatever, we await their next move, including yours.



Quote from: BSOThe issue there is frustration with the situation that makes it hard to always keep calm. It's an issue of needing to always think twice about what you're saying, because you never know how it might come off to people.
Um, that is a clear requirement in moderation that should have been ingrained on how to handle before volunteering. I use music in my place. Helps keep my heart at ease when working on difficult and stressful issues. If you need help, here is a good playlist:

https://www.youtube.com/watch?v=za7P9aEw1mI&list=PLBMnMkfPzBgPfpoRk6IcYPNkfaWl_7PLm

There are more to chose from, but clearly you see that everyone choose needed to have been picked with experience, and ready with their coping mechanism at hand.



Quote from: BSOA number of people seem to not like Damo because of his early posts defending Dina. I have to say though when it comes to moderation, he's agreed with me on most everything that I've suggested. While you may not agree with his personal opinions, he's shown good judgement on moderation.
And the blunders in the "[Questions and Ideas] Polls, Surveys, and Contests"thread and the "Biggest Fandom-splitting/Franchise-killing games?" thread are justified for his whatever. I only care about proper moderation etiquette, which he clearly lacks. Whether he agreed with you on things or not, what matters is unbiased moderation at the end of MOD EDIT. If you or any moderator cannot yield to just moderation when guidelines infractions are perpetrated, then you have an agenda, even if it is a one time personal-image-reputation-damage-controlling-moment. With all the deletions, we see that none of the rest want to be unaccountable for their mistakes, even as they are uncalled for and totally unjust.



Quote from: BSOAlso as I said before, Dina's doing less with moderation lately, and leaving it more and more to us. As far as I understand, most of the time there is being spent on putting things together for the development staff to look over, and translating.
Yeah, we know. And we know from experience how she operates. If you have yet not done your homework, here is a summary:

She cares little about anything that does not fit her desires.

She believes in totalitarianism practices, and she willing to go quite some lengths to get her desires met, including blackmail.



What does that have to do with Mighty No. 9, comcept, and you now?



She is abusing of the free labour and doing her drawings she want to badly pitching into the game, and do as little work as possible for free.



We have yet to see the Expanded Forum Guidelines for the Japanese section, the Mighty Cast in Japanese, unedited, and the few new AMA questions still unanswered.



Also she is a Community Manager. She can hire an other web developer quickly, install all the drupal modules, even if Injection is required, and create the quick daily AMA's. Heck, if they are so reserved, I can do them weekly. Not on every 9th of a month for a scripted blub.



Quote from: BSOThis is still a new forum, still a new system, and still people new to the job.

You hit every gripe on the mark. This is also a new site, a new system, and new people on the job we never met. And look at this site an community. AND this is a FAN MADE site. If comcept wanted to base there failings on the site/developer and Kickstarter purpose as being the cause to all this, then they have been ill equipped with everything since Fans do a tone better than them. I should be thanking the Backers for everything, not compect for the Sorry, NO REFUNDS :p



Quote from: BSOMost forums when they're first starting off have a very low number of users, most of them people that the owner would already know. This gives time to build the rules and policy as it's needed, and lets the forum grow over time.
An axiom everyone knows, and read above. We have evolved too, and look at that, TheRaven did the correct thing, split this discussion, and decide NOT to lock it. Golly, and he is just a fan paying this site with his OWN MONEY, the one that if he wanted a refund, he could not get from comcept. But the Web host he uses for this site does give refunds at the least, at any time he wants to cancel. Comcept is just too special to issue the few that requested refunds I guess.



Quote from: BSOThe issue here is that because it suddenly had a few thousand people dumped on it at once, it wasn't ready. I also doubt that comcept has much experience making forums, given that we're using one outsourced and made with Drupal.
Sure, blame the backers for comcept not deciding on hiring a PR company to handle all their mishaps the massive amount of backers they were expecting. What are we 12?



EVERY company makes statistics, and they plan for the future. Are you really telling me that comcept was ill prepared to handle 71,493 backers, and allow all these mishaps to occur without apologizing? You'd have to be delusional if for once they didn't even think to be ready to handle it all, including the few that were part of ML3 Devroom



Quote from: BSOAs time goes on, the people working here will learn from the things that happen, adjust to that, and slowly build up a better system. If the people on the team don't have the potential for that growth they won't last particularly long, I know this one from experience watching a lot of people that weren't able to cope, drop out themselves.
That has been our hope since day 0. Way to go Dina, we are back to 3 days since one last mistake. Can you not make another mistake again, mkay?



Quote from: BSOAlso, as Spider said, I can talk to them when something happens that may not have been a good choice. I don't have the authority to "make" anyone do anything, but I have yet to have anyone be unwilling to very seriously consider my opinion there, and that applies to everyone.
We won't blame you for their ills. We will yours. Yours right now is the emails. Hopefully you can do the others listed above as well.



Quote from: BSOIf there's anything that I want to try and get across from all of my posting here, it's that things aren't dead, it just has a slight limp.
One that keeps occurring. Please, don't let them make another.
Spoiler
"For everyone one negative thing you do, a wave of backlash happens." Sorry, I really did not want to bring an axiom, but I did for others reading.



Quote from: BSOPlease do not shoot the horse just yet. It's a matter of how much people want to be involved at this point, and in what way. Don't give up on that thread asking for suggestions, don't think that there's nothing to talk about in the thread's discussing weapons or bosses, don't assume that someone's out to get you because of what happened before. If all you want to do is hang back and just vote on things when they come out, that's fine, but if you want to talk about the game on the forums, please do so. Don't keep yourselves separated from the discussion like the Kickstarter comments.
Help then, don't loaf around. We need as much help as we can to help fix all the current issues. TrueMightyNo9fan reports for duty, when not busy.



Also:
Spoiler
everyone is waiting on you to create an email account to contact you directly. Don't delay, make one now. Respond when you can. We know you have a busy life as it is, so we know we have to wait for responses.



Quote from: BSO
Quote from: epicnightsThe comment about the kickstarter comments really resounds with me. As of recent, I've started seeing more of the "hug box" environment that the comments are always called out on, especially from users like Morningstar, Holo, and Steven. It's embarrassing to see them outright attacking people who mention any of the distress going on.



I'm pretty sure that everyone on the mod team would like to see them move to the forums at this point. We can't "force" them though. We don't have the ability to mod comments, and we're not going to start warning everyone posting on the them for spamming, that's just not reasonable. All we can do is try to encourage people to use the comments less and the forums more.

Sure, and Renzokuken was special enough to his be publicly warned. What more to moderate! Any dissenters that speak exactly against lies and use controversial language. Well aint that Communist? Sure, let me post there and be shunned, I deserve that much since I paid good money for the abuse and biased moderation.



Here's an idea, EMAIL each time you see an infraction on the Kickstarter comments. All their comments are public. You can cite every infraction they have done, from both the perspective of Kickstarter's \"Don't be a Jerk.\" Policy and comcept's. There's no reason to email a person, and when they do something against either ruling, moderate. You are the voice needed for justice in the volunteered position you were chosen. Take, and do your very best.











@56008

http://mightyno9universe.com/viewtopic.php?f=9&t=574&start=60#p5137
Quote from: 56008I'm not quite sure how people got the idea that I didn't get an email regarding my ban, but I did.  It wasn't the greatest, but I got one.  It's already 2:20am so I'm not really in the mood to share ALL the details regarding it but I will say this:
K, self fixed:

http://mightyno9universe.com/viewtopic.php?f=9&t=574&start=60#p5136



Quote from: 56008At least with one of the warnings (or was it "strike"?), I was not able to get full details on why it was counted towards me simply because they did not record and file the incident properly.
Incompetency strike 7.



Quote from: 56008There was also the warning I got for answering the bait from Heat Man and imitating SIMSteven, which I don't think neither SIMSteven or Heat Man got any warnings for it (which kinda proved my point of the unfair moderation of the board)
How interesting. So Heatman's joke was taken seriously. And it was really was done to inflame. Good to know. The coolest part about it, the posts are gone. Burden of prove is now gone. How do you spell damage control again?



Quote from: 56008And I also pointed out that some of my infractions were actually strikes, not warnings.  As you may or may not know in the prior Expanded Forum Guidelines, strikes and warnings were 2 separate infractions and mods were not meant to combine them to make the total "3 strike" count.  So meaning you had to get 3 strikes to get banned, not 2 strikes and a warning.  Having multiple warnings can also lead to bans...but it was never clear how many.  At any rate, they would later scrap the "strike" category, probably because I pointed out how confusing it was, and everything just became warnings.  HOWEVER, they did fail to mention that any strikes we accumulated would become warnings and thus would count towards my "3 strike" count...er, "3 warning" count.
Ah but you know:


Quote from: mightyno67277pIt was confirmed in the Kickstarter by Dina herself that that does not apply in all cases:



[url="http://www.kickstarter.com/projects/mightyno9/mighty-no-9/comments?cursor=5591243#comment-5591242"]http://www.kickstarter.com/projects/mightyno9/mighty-no-9/comments?cursor=5591243#comment-5591242[/url]

So all the strikes, warnings, even the policy is her own now. Good thing the only people needed to be banned are "slanderous" people that call out mistakes we did.



BSO

Well I think you?ve got Spider beat.



First off, if Char wants an e-mail, he knows what he has to do. Send a request, and we?ll be more than happy to tell him the reasons for this ban, and even the last one if he wants. Since however he's already made very clear he's not going to do that, this is the situation we find ourselves in.



Personally I don?t like having to do Mod Edits. I don?t like the idea of jamming something like that into the middle of someone?s post for all to see. Until we get the PM system however, this is something we might still have to do from time to time.



I?ve already been doing moderation work for free for over five years. Taking on a small website like this may as well be a hobby at this point.



You keep talking as if everything that gets removed is in no way a violation of the rules, which simply isn?t true. Paying a company money doesn?t give you the right to stand there and yell obscenities at their employees, and it certainly doesn?t give you the right to do so at their other customers. Just because you?re on the internet doesn?t mean everything that?s said needs to be tolerated.



QuoteIncluding Blackmail

Hahaha, oh wow. If nothing else this gave me a chuckle.



There?s a difference between giving one person a warning for their behavior on the kickstarer, and giving everyone warnings if they were to dare post something not about the game.





Most all of the rest of this is stuff that I don?t really have any business responding to, as I'm not comcept nor do I know all of their inner-workings and reasoning's. Also, I prefer this playlist.

BSO

Quote from: "NotSpiderBread"



Due to the horrible threat of snow, I've got nowhere to be today.

NotSpiderBread

Quote from: "BSO"Well I think you?ve got Spider beat.







You have no idea what I'm capable of...

icannotdomyjob

@NotSpiderBread

Quote from: "NotSpiderBread"
Image posts the person that writes novels on his emails:


Quote from: "NotSpiderBread"He's also responded to basically all of the emails I've sent to the modgmail personally. And when I say emails, I mean fucking novels. I have half of an encyclopedia set in my sent folder to the mod-gmail.
[/url]







@BSO

http://mightyno9universe.com/viewtopic.php?f=9&t=574&start=60#p5144">viewtopic.php?f=9&t=574&start=60#p5144

Quote from: "BSO"First off, if Char wants an e-mail, he knows what he has to do. Send a request, and we?ll be more than happy to tell him the reasons for this ban, and even the last one if he wants. Since however he's already made very clear he's not going to do that, this is the situation we find ourselves in.
Ok, so people are supposed to email to request their ban reasons, instead of emailing them immediately so that they have no objections, and when they return, they know how to behave next time. That's is a authoritative approach to moderation. Not open at all..



Quote from: "BSO"Personally I don?t like having to do Mod Edits. I don?t like the idea of jamming something like that into the middle of someone?s post for all to see.
So deletion of posts is better. I see.



Quote from: "BSO"Until we get the PM system however, this is something we might still have to do from time to time.
Email. You have everyone donation email accounts. There's no reason why you should not email, and give the user time to correct themselves. And understand, half of the thing deleted and MOD EDIT have not hit any infractions.



Quote from: "BSO"I?ve already been doing moderation work for free for over five years. Taking on a small website like this may as well be a hobby at this point.
It's your choice if you want to work for free. But Mighty No. 9 is not a small website. Recall the site should have  71,493 users. Not the 300~ now that are afraid to post.



Quote from: "BSO"You keep talking as if everything that gets removed is in no way a violation of the rules, which simply isn?t true. Paying a company money doesn?t give you the right to stand there and yell obscenities at their employees, and it certainly doesn?t give you the right to do so at their other customers. Just because you?re on the internet doesn?t mean everything that?s said needs to be tolerated.
Not everything that has been removed was against the rules. I am talking about those sample you have seen that are clear biased moderation. And thanks for another unnecessary generalization. Recall, this is a Kickstarter, not Service store. And the majority of the people requesting refunds only asked, no reasons yielded, no complaints. Thanks for going for an extreme example.



Tolerate the request asked of you, the responsibility you volunteered to serve for.



Quote from: "BSO"
QuoteIncluding Blackmail

Hahaha, oh wow. If nothing else this gave me a chuckle.
I guess you haven't done your homework. But at the least you read, and I hope you will be wary.



Quote from: "BSO"There?s a difference between giving one person a warning for their behavior on the kickstarer, and giving everyone warnings if they were to dare post something not about the game.
Ha! You need to look deeper. But yes, at the least she has not actually threaten anyone, yet. She did quiet down a LOT of feedback.



Quote from: "BSO"Most all of the rest of this is stuff that I don?t really have any business responding to, as I'm not comcept nor do I know all of their inner-workings and reasoning's. Also, I prefer this playlist.
Yeah, I know. But you have a voice, use it when you can. But I am surprised you still use flash. Oh well.

BSO

Quote from: "TrueMightyNo9fan"So deletion of posts is better. I see.



I'm of the opinion that allowing people to remake posts without offending content on their own terms is a better choice, yes.



QuoteIt's your choice if you want to work for free. But Mighty No. 9 is not a small website. Recall the site should have  71,493 users. Not the 300~ now that are afraid to post.



No, trust me, it's small.



QuoteI guess you haven't done your homework. But at the least you read, and I hope you will be wary.



If there was ever something that my previous comment about paranoia was going to apply to, it's this.



QuoteBut I am surprised you still use flash. Oh well.



I enjoy being able to use a large portion of the internet.

icannotdomyjob

Quote from: "BSO"I'm of the opinion that allowing people to remake posts without offending content on their own terms is a better choice, yes.
Could you rephrase, I did not get what you meant here?



Quote from: "BSO"No, trust me, it's small.
K.



Quote from: "BSO"
QuoteI guess you haven't done your homework. But at the least you read, and I hope you will be wary.



If there was ever something that my previous comment about paranoia was going to apply to, it's this.
I see.



Quote from: "BSO"
QuoteBut I am surprised you still use flash. Oh well.



I enjoy being able to use a large portion of the internet.
I see.





Evaluation complete. Assessment results:

?  Apathetic to others, including personal situations.

?  Easily dismisses requests and issues.

?  Cannot properly Quote/Cite others.

?  Does not reference Information/facts

?  Does not care about security holes, careless.

?  Has extreme optimistic expectations, does not adapt easily to situations.



Recommendation score for Moderation Position: 53%







Thanks for playing.

BSO

Quote from: "TrueMightyNo9fan"Could you rephrase, I did not get what you meant here?



I think that mod edits have a higher potential for being disruptive than deletion. A deleted post can be remade as long as the issue with it is edited out, but what is someone able to do with an edited post?



Quote?  Apathetic to others, including personal situations.



That's totally why I'm here and optimistic, because I'm apathetic.



Quote?  Easily dismisses requests and issues.



Except for how I've been attempting to address them almost constantly?



Quote?  Does not care about security holes, careless.



Apparently flash will kill my computer? Guess I'd better uninstall everything then throw the computer away just to be safe. Gotta watch out for those leet hackers after all.



Quote?  Has extreme optimistic expectations, does not adapt easily to situations.



Extreme? I'm not sure I'd call the assumption that several people that were upset with the situation are able to be turned around as extreme.  Not sure where you're getting that second part from.

icannotdomyjob

@BSO

I will entertain you, but the assessment I was requested to do is complete.

Quote from: "BSO"I think that mod edits have a higher potential for being disruptive than deletion. A deleted post can be remade as long as the issue with it is edited out, but what is someone able to do with an edited post?

Pick a Scene:



Scene 1:

1. Users uses vulgarity

2. Email user to correct themselves

3. Await 10 minute for change. No change, go to step 4

4. MOD EDIT: vulgarity removed, please try to be courteous. Here is the rule:

Quote?Use of inappropriate language in opposition to public order and morals
5. Email user: Of infraction, citation, and warning.



Scene 2:

1. Users uses vulgarity

2. Email user to correct themselves

3. Await 10 minute for change. No change, go to step 4

4. Delete post

5. Email user: Of infraction, citation, and warning.



Scene 3:

1. Users uses vulgarity

2. Email user to correct themselves

3. Await 10 minute for change. No change, go to step 4

4. Thread Lock.

5. Email user: Of infraction, citation, and warning.



Scene 4:

1. Users uses vulgarity

2. Delete post

3. Email user: Of infraction, citation, and warning.



Scene 5:

1. Users uses vulgarity

2. MOD EDIT post



Scene 6:

1. Users uses vulgarity

2. Delete post



Scene 7:

1. Users uses vulgarity

2. Delete post

3. Ban user.



Quote from: "BSO"
Quote?  Apathetic to others, including personal situations.



That's totally why I'm here and optimistic, because I'm apathetic.
Did you answer any of my questions, request, or listened to others? Look at your lower part of your body if you do not have a mirror.



Quote from: "BSO"
Quote?  Easily dismisses requests and issues.



Except for how I've been attempting to address them almost constantly?
Allow me to cite for you, and properly:


Quote from: "TrueMightyNo9fan"But that's none of your concern, let's get on with the moderation issues, which pertains your position:



? Are you willing defend and diffuse the voices of people that paid for a service from a company that outright denied them of their voice and desire for refunds?





? Are you willing to be part of the hand that helped a company deny and lie about rendering services unmet?





As a moderator, you are the face of justice when guidelines are not followed. If you are asked to delete or MOD EDIT a post that has a clear agenda, with no infractions committed, will you do it?



We are asking about your integrity here as a moderator. Are you willing to let them slide their personal agenda on backers when you know what they are doing is clearly incorrect?

[/url]
Quote from: "TrueMightyNo9fan"Email, or request of the banner to, Quattro and Mighty No. 56008 of their infractions with evidence.

Create your own GPG key to sign every edit you do, and cite the reasons for edits.

Do not delete posts, just MOD EDIT them.
Spoiler
There really is no reason to delete anything, unless it is malware. Even for spam, MOD EDIT the posts, and cite the rule spam is not allowed, into one MOD EDIT post.

State what you will do from now on to actually help resolve these issues, esp. clear up your credibility
Spoiler
Apathy hopes no man



Optional:

Create the "Official Moderation Issues and Discussion." Thread

Ask Damo to write an apology letter

Keep urging Dina & staff to finish all the website issues.
[/url]



Quote from: "BSO"
Quote?  Does not care about security holes, careless.



Apparently flash will kill my computer? Guess I'd better uninstall everything then throw the computer away just to be safe. Gotta watch out for those leet hackers after all.
I assume you also do not read news. Here're new ones that came out fresh from the press:

http://www.us-cert.gov/ncas/current-act ... ave-Player



Quote from: "BSO"I'm not sure I'd call the assumption that several people that were upset with the situation are able to be turned around as extreme.  Not sure where you're getting that second part from.
Examples please. Also, the last part comes from the evaluation here.



Have a good night, unless you are a nocturnal too.